New book published – Quality beyond Borders: Dantotsu or How to Achieve Best in Business by David Hutchins

New book published – Quality beyond Borders: Dantotsu or How to Achieve Best in Business by David Hutchins

In the UK, over the last few decades we have embraced Six Sigma, Lean and other Japanese management techniques and have spent £billions on consultancy and courses, so why are we still behind countries like Japan and Germany who are turning out superior quality products?

Quality Beyond Borders looks at Japan where these concepts are not considered to be standalone but are all part of a seamless company wide matrix of interaction concepts.  When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies ‘Dantotsu’, which means ‘number one thinking’.   Author, David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single company wide approach.

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5 W's and an H. Often referred to as the 5 Why's. By David Hutchins

5 W's and an H.   Often referred to as the 5 Why's.   By David Hutchins

Originally this technique was part of a concept called Critical Examination.  Using this concept, an organisation would design, or purchase forms (see Critical Examination grid above) with the 5 W's and an H structured in an orderly way to enable the most searching questioning to take place. It is somewhat tedious to use but patience is often rewarded with some excellent new ideas.

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