What is in a name! I call this ‘fake quality news’ for good reason! Six Sigma and Lean advocates collectively herald the acronyms, words and names I have put in this title as if they are the latest thing in Quality. If there was no damage done this would not be a problem but unfortunately
The Fishbone Diagram is a Brainstorming based technique explained in depth in our Quality Fundamentals Unit Business Performance Improvement. Its value is that it enables the orderly clustering of possible causes of a problem into groups whilst the brainstorming process is taking place. and links ideas that possibly have some interactive relationship. Without the Fishbone diagram or something like it,
This simple technique predates everything that could possibly be described as being the ‘Quality Profession’ and owes more to the likes of Fredrick W Taylor and Frank and Lillian Gilbreth than to any of the latter-day quality guru’s. Originally it was part of a concept called Critical Examination. Using this concept, an organisation would design,
Who was really responsible for the Japanese Quality revolution? If you are a student of Quality and interested in accurate quality history, you need to dig deep. It is all out there but it is hidden by a huge amount of both misleading and also downright wrong ‘information’. Below are some extracts of materials that are still