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5 W’s and an H. Often referred to as the 5 Why’s. By David Hutchins

This simple technique predates everything that could possibly be described as being the ‘Quality Profession’ and owes more to the likes of Fredrick W Taylor and Frank and Lillian Gilbreth than to any of the latter-day quality guru’s. Originally it was part of a concept called Critical Examination.  Using this concept, an organisation would design,

Who was really responsible for the Japanese Quality revolution?

Who was really responsible for the Japanese Quality revolution? If you are a student of Quality and interested in accurate quality history, you need to dig deep. It is all out there but it is hidden by a huge amount of both misleading and also downright wrong ‘information’.  Below are some extracts of materials that are still

Quality Circles, what are they? A Quality Circle is:

`A small group of between three and twelve people who do the same or similar work, voluntarily meeting together regularly for about an hour per week in paid time, usually under the Leadership of their own supervisor, and trained to identify, analyse, and solve some of the problems in their work, presenting solutions to management,

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