Course Prerequisite(s)
- Please note that this course has the following prerequisites which must be completed before it can be accessed
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TQ 001 An Introduction to Quality
About Course
Welcome to unit TQ002 The People Factor (Quality Fundamentals). Please read this carefully.
This Unit is intended to show the student how ‘Quality’ is really everybody’s business in an organisation and the various ways in which that can be managed. You might compare the content here with your perception of how quality is managed in your organisation compared with the ideas here.
Course Content
Modules
Section 1 – How People Impact Quality
Quick Quiz – Section 1 (How People Impact Quality)
Section 2 – Organisational Values
Quick Quiz – Section 2 (Organisational Values)
Section 3 – Management Style
Quick Quiz – Section 3 Management Style
Section 4 – Leadership
Quick Quiz – Section 4 (Leadership)
Section 5 – PDCA
Quick Quiz – Section 5 – PDCA
Section 6 – Quality Circles Part
Quick Quiz – Section 6 (Quality Circles)
Section 7 – Quality Leaders
Video: Juran on Resistance to Change
44:55Quick Quiz – Section 7 (Quality Leaders)
Section 8 – Steering Committees
Quick Quiz – Section 8 (The Steering Committee)
Section 9 – Team Leadership
Quick Quiz – Section 9 (Team Leadership)
Section 10 – Leading Teamwork for Success
Quick Quiz – Section 10 (Leading Teamwork for Success)
Section 11 – Communication
Quick Quiz – Section 11 (Communication)
Quality the People Factor – End of Course Assessment
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