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New book published – Quality beyond Borders: Dantotsu or How to Achieve Best in Business by David Hutchins

In the UK, over the last few decades we have embraced Six Sigma, Lean and other Japanese management techniques and have spent £billions on consultancy and courses, so why are we still behind countries like Japan and Germany who are turning out superior quality products? Quality Beyond Borders looks at Japan where these concepts are

November is ‘Quality Month’, how will you promote it?

November is ‘Quality Month’, how will you promote it?

November is ‘Quality Month’, how will you pomote it in your organisation? The concept of ‘Quality Month’ originated in Japan in the late 1950’s but remained there until the late 1970s when the world woke up to the role of ‘Quality’ in Japan’s post war transformation from being labelled as ‘junk merchants’ to the world

How to promote Quality Month in your organisation

How to promote ‘Quality Month’ in your organisation Now is the time to think about how you intend to launch and run your Quality Month. Don’t leave it to the last minute. Throughout the month of November we will have a number of activities and resources available to download.  Here are some suggestions to help

5 W’s and an H. Often referred to as the 5 Why’s. By David Hutchins

This simple technique predates everything that could possibly be described as being the ‘Quality Profession’ and owes more to the likes of Fredrick W Taylor and Frank and Lillian Gilbreth than to any of the latter-day quality guru’s. Originally it was part of a concept called Critical Examination.  Using this concept, an organisation would design,

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